FAQ

Frequently asked questions

Your go-to guide for getting started, managing campaigns, and more.

How do I import product feeds (CSV, XML, JSON)?

You can upload CSV, XML, or JSON files—or connect via Google Sheets, Shopify, or a public URL—to import your product data into the platform

What feed types are supported?

We support CSV uploads, Google Sheets, JSON/XML URLs, and Shopify integration - ideal for automating catalog ad campaigns

Can I automate ad creation using feeds?

Yes! Once your feed is connected, the system auto-generates unlimited ads based on your product data, saving you time and manual effort

How do I share ads with external clients or stakeholders?

Use the “Share” feature to create a secure preview link - optionally password protected—so anyone can view without logging in

What’s a Brand Kit and how do I set it up?

Brand Kit lets you define your brand’s color palette, fonts, and typography rules to ensure consistent designs across ads

What formats do you support?

We support MP4, GIF, HTML5, and more—with full compatibility across ad networks and platforms.

Is there a limit to creative sizes?

No. Our ad tag supports all sizes, with no file weight restrictions, even for high-traffic campaigns.

Can I update ads without re-publishing?

Yes. Whether synced via a feed or edited manually, your ad tag reflects updates in real time.

Can I filter or segment my product feed?

Yes! Use feed filters to create sub-feeds (e.g. by brand, price, category) without modifying your main product dataset

Is there a limit on the number of imported products?

Limits depend on your subscription plan—check your account dashboard for exact figures